Accelerant
accelerantholdings.com ↗In their words
“That's a strong value proposition. And that strong value proposition that Accelerant offers its members is why we've consistently had an industry-leading high 80s Net Promoter Score. And Accelerant's reputation as the preferred partner for the best MGAs in the world is what drives the growth in new member MGAs joining quarter after quarter.”
“That's how we achieve a net revenue retention of 135%, which drives the growth of exchange written premium”
“These solutions help members grow more quickly, reduce their loss ratios and thus increase their profits. Our members value these tools and services, which is why we've consistently had an industry-leading 80s-plus Net Promoter Score.”
Disclosed NPS over time
Every Net Promoter Score Accelerant has published, by date.
NPS disclosures (3)
These solutions help members grow more quickly, reduce their loss ratios and thus increase their profits. Our members value these tools and services, which is why we've consistently had an industry-leading 80s-plus Net Promoter Score.
For the years ended December … and 2023, our gross loss ratio was 51%, 54% and 51%, respectively. We received an independent third-party Net Promoter Score of 83 (out of 100) from our Members (based on a survey result), which we believe will attract a robust pipeline of potential future Members.
That's a strong value proposition. And that strong value proposition that Accelerant offers its members is why we've consistently had an industry-leading high 80s Net Promoter Score. And Accelerant's reputation as the preferred partner for the best MGAs in the world is what drives the growth in new member MGAs joining quarter after quarter.
Retention over time
Retention figures Accelerant has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (12)
Accelerant reports net revenue retention of 111% in Q2 2026 earnings.
Net revenue retention (Accelerant Risk Exchange): 111% (TTM Q2 2026) — “Net revenue retention … Exchange written premium (1)”
Accelerant Holdings Q2 2026 net revenue retention expected to decline to 116.7% from 151% a year ago.
Accelerant expects net premium retention of around 10% for 2026.
Accelerant net revenue retention was 116%, or 122% excluding a specified adjustment.
Accelerant Q1 2026 earnings report shows net revenue retention of 116% alongside addition of 16 new MGA members.
Net revenue retention (Accelerant Risk Exchange): 116% (Q1 2026) — “Net revenue retention 116 % 157 % Exchange written premium (2) $ 1,138.7”
Net revenue retention (Exchange Services (same-set Members)): 122% (Q1 2026) — “Net Revenue Retention 122% net revenue retention excluding terminated Canadian Member”
Net revenue retention (Risk Exchange Members): 126% (FY2025) — “Our commitment to supporting our Members' growth is evidenced by our Net Revenue Retention of 126% for the year ended December 31, 2025”
Net revenue retention (Supply Side Members): 131% (4Q 2025) — “131% net revenue retention excluding terminated Canadian Member”
Net revenue retention (member MGAs): 135% (Q3 2025) — “That's how we achieve a net revenue retention of 135%, which drives the growth of exchange written premium”
Net revenue retention (Risk Exchange Members): 135% (Q3 2025) — “Net revenue retention … for three and nine months ended September 30, 2025 vs 2024”
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Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.