Accenture
accenture.com ↗In their words
“More than 300 customer journeys have been redesigned, simplifying processes bringing the full customer context into a single view. These changes are helping agents resolve issues faster and more accurately contributing to a 35% increase in net promoter scores in some areas and same-day resolution improving from approximately sixty-five percent two years ago to nearly 90% today.”
“Accenture emphasizes client retention and margins as strategic priorities.”
NPS disclosures (1)
More than 300 customer journeys have been redesigned, simplifying processes bringing the full customer context into a single view. These changes are helping agents resolve issues faster and more accurately contributing to a 35% increase in net promoter scores in some areas and same-day resolution improving from approximately sixty-five percent two years ago to nearly 90% today.
Retention disclosures (1)
Accenture emphasizes client retention and margins as strategic priorities.
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.