Adobe
adobe.com ↗In their words
“Adobe Firefly achieved a +54 Net Promoter Score, exceeding industry averages for creative software tools.”
“Adobe experienced a Q3 organic net new ARR drop exceeding 40%, with revenue and retention uncertainty.”
“Adobe emphasized ARR expansion, customer acquisition, and retention focus in 2026 financial results.”
NPS disclosures (1)
Adobe Firefly achieved a +54 Net Promoter Score, exceeding industry averages for creative software tools.
Retention disclosures (6)
Adobe experienced a Q3 organic net new ARR drop exceeding 40%, with revenue and retention uncertainty.
Adobe emphasized ARR expansion, customer acquisition, and retention focus in 2026 financial results.
Adobe research examines why retail apps struggle with customer retention and identifies strategies to keep shoppers engaged.
Adobe Journey Optimizer Loyalty uses AI to build customer relationships and improve retention through real-time orchestration.
Adobe redefines customer experience orchestration vision to address customer retention and growth objectives across the lifecycle.
Adobe tracks customer retention alongside engagement rates and subscription growth as part of its strategy execution.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.