Advance Auto Parts
advanceautoparts.com ↗In their words
“So that's a good piece. We know we need to be measuring things like NPS and providing that feedback. And so we're doing all of the things that I think good aftermarket auto parts companies should be doing.”
“To drive consistency in service, our teams are being held accountable to 2 primary metrics. The first one is NPS, which strives for continuous improvement in customer service, and the second is time to serve, where we target under 40 minutes for delivery time for Pro orders.”
“We believe this new level of operational discipline will create additional capacity within our stores, allowing teams to dedicate more time to training and customer service. Separately, to monitor the performance in our stores, we have also launched a new Net Promoter Score, or NPS metric that is collected through customer transactions.”
NPS disclosures (5)
Advance Auto Parts reported improving customer metrics with Net Promoter Score rising during earnings call.
Advance Auto Parts reported Net Promoter Score rising from the high 60s to nearly 80 points in Q2 2026, alongside improved in-store attachment rates.
So that's a good piece. We know we need to be measuring things like NPS and providing that feedback. And so we're doing all of the things that I think good aftermarket auto parts companies should be doing.
To drive consistency in service, our teams are being held accountable to 2 primary metrics. The first one is NPS, which strives for continuous improvement in customer service, and the second is time to serve, where we target under 40 minutes for delivery time for Pro orders.
We believe this new level of operational discipline will create additional capacity within our stores, allowing teams to dedicate more time to training and customer service. Separately, to monitor the performance in our stores, we have also launched a new Net Promoter Score, or NPS metric that is collected through customer transactions.
Retention disclosures (0)
No retention figures yet.
10 earlier entries are in the full version. Get full access →
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.