Aegon
aegon.com ↗In their words
“Aegon reported a 41-point increase in Net Promoter Score, alongside 38% reduction in overtime spend and 22% fewer complaints.”
“Listening and improving Delivering positive customer experiences is essential to achieving our purpose. Aegon’s businesses in the United States and the United Kingdom track customer satisfaction through Net Promoter Scores (NPS) and regular customer feedback loops.”
NPS disclosures (2)
Aegon reported a 41-point increase in Net Promoter Score, alongside 38% reduction in overtime spend and 22% fewer complaints.
Listening and improving Delivering positive customer experiences is essential to achieving our purpose. Aegon’s businesses in the United States and the United Kingdom track customer satisfaction through Net Promoter Scores (NPS) and regular customer feedback loops.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.