airBaltic
airbaltic.com ↗In their words
“AirBaltic's Net Promoter Score rose five points year-on-year to +36, with particularly strong results in Lithuania and Finland (both +47).”
“AirBaltic reports improvement in Net Promoter Score, a key measure of customer loyalty and recommendation.”
NPS disclosures (2)
…airBaltic's Net Promoter Score rose five points year-on-year to +36, with particularly strong results in Lithuania and Finland (both +47).
…airBaltic reports improvement in Net Promoter Score, a key measure of customer loyalty and recommendation.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.