Alaska Air Group
alaskaair.com ↗In their words
“Delivering industry leading reliability while undertaking a transformation of this scale speaks to the strength of our operation and our people. Our net promoter scores continue to lead the industry, and our guest experience is only getting better.”
“And finally, despite winter weather and severe rainstorms in Hawaii, we delivered the industry's number one on-time performance in the first quarter along with very high net promoter scores—another indicator that integration friction is in the rearview mirror for Alaska Air Group, Inc.”
“Industry-leading net promoter score for both Alaska Airlines and Hawaiian Airlines – 20 points above the legacy carriers' average”
NPS disclosures (4)
Proven Execution Earnings Progress 1 ~2/3 of the $1B incremental profit target achieved Delivered Without Tradeoffs #1 NET PROMOTER SCORE 2 Highest in the industry through the merger #1 ON - TIME PERFORMANCE 3 Industry - leading year -to-date performance … All -time high in company history2027 TARGET $1B Integration & Technology Network & International…
Delivering industry leading reliability while undertaking a transformation of this scale speaks to the strength of our operation and our people. Our net promoter scores continue to lead the industry, and our guest experience is only getting better.
And finally, despite winter weather and severe rainstorms in Hawaii, we delivered the industry's number one on-time performance in the first quarter along with very high net promoter scores—another indicator that integration friction is in the rearview mirror for Alaska Air Group, Inc.
…industry-leading net promoter score for both Alaska Airlines and Hawaiian Airlines – 20 points above the legacy carriers' average
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.