Alkami Technology, Inc.
alkami.com ↗In their words
“An annual dollar churn of 2% to 3%, roughly half of which is associated with digital banking clients.”
“In the last 3 quarters of 2025, 3 clients left our platform, representing less than 1% of ARR. Over the long term, we model digital banking ARR churn at 2% to 3% per year.”
“Alkami reports organizational NPS of 58, up from 42.3.”
NPS disclosures (1)
Alkami reports organizational NPS of 58, up from 42.3.
Retention disclosures (6)
Churn (overall (roughly half digital banking)): 2.5% (annual) — “an annual dollar churn of 2% to 3%, roughly half of which is associated with digital banking clients.”
Alkami Q1 2026 expansion driven by gross client retention and digital user adoption growth.
Retention rate: 97.5% (annual) — “Alkami models annual client retention of 97% - 98%”
Net revenue retention: 115% (Q4 2025) — “115% Net Dollar Retention”
Churn: 1% (2025 FY) — “2025 Digital Banking ARR churn less than 1% vs long-term expected annual churn modeled at 2-3%”
Churn (digital banking): 1% (Q3 2025 (3 clients), annual long-term 2-3%) — “In the last 3 quarters of 2025, 3 clients left our platform, representing less than 1% of ARR. Over the long term, we model digital banking ARR churn at 2% to 3% per year.”
20 earlier entries are in the full version. Get full access →
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.