Allegiant Travel CO
allegiantair.com ↗In their words
“D us lead the industry in operating margin for the third consecutive quarter, underscoring the strength and resilience of both stand-alone business models and the exceptional contributions of our team members. We delivered strong operational results, including industry-leading controllable completion and mishandled bag performance, while in-flight NPS remains very healthy.”
“Respective weightings are airline cost per available seat mile (CASM) excluding fuel and special charges (20% weighting), adjusted airline-only operating margin (20% weighting), operational excellence (20% weighting) with performance based on the number of the following factors achieved during the year - controllable completion, net promoter score, A60 arrival metric, Star…”
“Respective weightings are airline cost per available seat mile (CASM) excluding fuel and special charges (20% weighting), adjusted airline-only operating margin (20% weighting), operational excellence (20% weighting) with performance based on the number of the following factors achieved during the year - controllable completion, net promoter score, A60 arrival metric, Star…”
NPS disclosures (5)
…d us lead the industry in operating margin for the third consecutive quarter, underscoring the strength and resilience of both stand-alone business models and the exceptional contributions of our team members. We delivered strong operational results, including industry-leading controllable completion and mishandled bag performance, while in-flight NPS remains very healthy.
…respective weightings are airline cost per available seat mile (CASM) excluding fuel and special charges (20% weighting), adjusted airline-only operating margin (20% weighting), operational excellence (20% weighting) with performance based on the number of the following factors achieved during the year - controllable completion, net promoter score, A60 arrival metric, Star…
…respective weightings are airline cost per available seat mile (CASM) excluding fuel and special charges (20% weighting), adjusted airline-only operating margin (20% weighting), operational excellence (20% weighting) with performance based on the number of the following factors achieved during the year - controllable completion, net promoter score, A60 arrival metric, Star…
Allegiant reports net promoter scores near all-time highs, citing recognition for credit card and loyalty programs.
Industry-leading completion factor in July Record month for customers flown • Net Promoter Score near all-time highs Underscoring brand strength and customer loyalty (1) Source: DOT On-Time Performance. … Jan Feb Mar Apr May Jun Jul Completion Factor1 January ’25 – July ‘25 Year-to-Date Completion Factor1 January ’25 – July ‘25 Allegiant •
Retention disclosures (0)
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.