In their words
“Google's new Shopping ads feature targets high-value new buyers and lapsed customers, supporting retailer acquisition and retention goals.”
“Alphabet's enterprise adoption of Vertex AI can lift net retention through pilot-to-production expansion.”
“Google Cloud reported a 26% boost in Net Promoter Score using Gemini models for real-time customer service insights, alongside a 9.2% reduction in call handling time.”
NPS disclosures (1)
Google Cloud reported a 26% boost in Net Promoter Score using Gemini models for real-time customer service insights, alongside a 9.2% reduction in call handling time.
Retention disclosures (2)
Google's new Shopping ads feature targets high-value new buyers and lapsed customers, supporting retailer acquisition and retention goals.
Alphabet's enterprise adoption of Vertex AI can lift net retention through pilot-to-production expansion.
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Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.