América Móvil, S.A.B. de C.V.
americamovil.com ↗In their words
“So we, at the end of the day, we have a very strong network We are doing very good in 5G. We are investing in customer care. We have a very good NPS.”
“Our average churn rate on a consolidated basis was 2.9% for the year ended December 31, 2025, the same as for the year ended December 31, 2024”
“The objective of 1% was achieved vs. the previous year, with a global NPS of 41.”
NPS disclosures (2)
So we, at the end of the day, we have a very strong network We are doing very good in 5G. We are investing in customer care. We have a very good NPS.
The objective of 1% was achieved vs. the previous year, with a global NPS of 41.
Retention disclosures (1)
Churn (consolidated): 2.9% (FY2025) — “Our average churn rate on a consolidated basis was 2.9% for the year ended December 31, 2025, the same as for the year ended December 31, 2024”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.