Amazon
amazon.com ↗In their words
“Amazon Grocery and Publix reported net promoter score improvements in Q2 despite lower top-line growth.”
“Amazon Quick Dashboard monitors CSAT as a customer satisfaction metric using a 1–5 rating scale.”
“Amazon Connect and PwC have delivered 10% to 15% improvements in Net Promoter Score along with cost reductions up to 40%.”
NPS disclosures (3)
Amazon Grocery and Publix reported net promoter score improvements in Q2 despite lower top-line growth.
Amazon Quick Dashboard monitors CSAT as a customer satisfaction metric using a 1–5 rating scale.
Amazon Connect and PwC have delivered 10% to 15% improvements in Net Promoter Score along with cost reductions up to 40%.
Retention disclosures (1)
Amazon Prime leverages personalization to drive customer loyalty and retention.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.