American Tower Corporation
americantower.com ↗In their words
“Churn of approximately 8% and other run rate revenue headwinds of approximately 1%”
“Normal churn of approximately 1%”
“DISH-related churn of approximately 4% and normal churn of approximately 1%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Churn: 1.5% (Q1 2026) — “Our churn is running 1% to 2%. We've been at the lower end of that, ex DISH and expert in prior years”
Churn (Tenant billings): 2% (FY2025) — “During the year ended December 31, 2025, churn was approximately 2% of our tenant billings”
Churn (LatAm): 8% (2026 guidance, LatAm) — “churn of approximately 8% and other run rate revenue headwinds of approximately 1%”
Churn (Africa and APAC): 2.5% (2026 guidance, Africa and APAC) — “churn of approximately 2.5%”
Churn (U.S. and Canada): 1% (2026 guidance, U.S. and Canada) — “normal churn of approximately 1%”
Churn (U.S. and Canada): 4% (2026 guidance, U.S. and Canada) — “DISH-related churn of approximately 4% and normal churn of approximately 1%”
Churn (Global): 2% (Q3 2025 guidance, historical range) — “that 1% to 2% that we see it as normal churn”
Churn (Global): 1% (Q3 2025 guidance, historical range) — “we'll still be in that 1% to 2% historical range for churn, we believe”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.