Anthropic
anthropic.com ↗In their words
“Claude achieved an NPS of 90, the highest among seven leader products in the AI code generation category on G2.”
“Anthropic net revenue retention estimates range from 140% to 170%, driven by contractual enterprise commitments.”
“Anthropic flags customer churn risks in IPO filing, citing dissatisfaction with model performance, reliability and safety.”
NPS disclosures (1)
Claude achieved an NPS of 90, the highest among seven leader products in the AI code generation category on G2.
Retention disclosures (3)
Anthropic flags customer churn risks in IPO filing, citing dissatisfaction with model performance, reliability and safety.
Enterprise customer retention cited as a factor in Anthropic's market expectations ahead of potential IPO.
Anthropic net revenue retention estimates range from 140% to 170%, driven by contractual enterprise commitments.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.