Automatic Data Processing, Inc.
adp.com ↗In their words
“Our reported retention rate last year was in the US was 92.1%”
“So the investments into product, the investments into the tools, I would like to believe the NPS improvements that we continue to make, and by the way, they are broad-based. I think that is the other piece that stands out to me.”
“ADP's Employer Services segment reported 92.1% client revenue retention in Q4 FY2026.”
NPS disclosures (2)
2026 annual cash bonus plan measures consisted of (i) revenue growth, weighted at 20%, (ii) new business bookings growth, weighted at 20%, (iii) adjusted EBIT growth, weighted at 20%, (iv) client satisfaction (client retention and net promoter score targets), weighted at 15%, (v) company transformation objectives, weighted at 20%, and (vi) a paperless objective, weighted at 5%.
So the investments into product, the investments into the tools, I would like to believe the NPS improvements that we continue to make, and by the way, they are broad-based. I think that is the other piece that stands out to me.
Retention over time
Retention figures Automatic Data Processing, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (3)
ADP's Employer Services segment reported 92.1% client revenue retention in Q4 FY2026.
ADP posted record 92.1% client retention while Employer Services grew 7% in Q3 FY26.
Retention rate (Employer Services (US)): 92.1% (FY2025) — “our reported retention rate last year was in the US was 92.1%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.