AvePoint
avepoint.com ↗In their words
“Adjusted for the impact of FX, our Q4 gross retention rate was 88% and our Q4 net retention rate was 110%, both of which were in line with Q3.”
“At the same time, our FX-adjusted net retention rate for the third quarter was 110%, also in line with the prior year.”
“Adjusted for the impact of FX, our dollar-based trailing 12-month gross retention rate for the third quarter was 88%, in line with the prior year.”
NPS disclosures (1)
…support services, which provide technical on-site support to optimize and allow for tight integration of our solutions to our customers' expansive multi-cloud infrastructure We maintain a Net Promoter Score above 50, an elite benchmark in B2B SaaS and at a level typically associated with best-in-class customer satisfaction and loyalty, per CustomerGauge benchmarking data.
Retention over time
Retention figures AvePoint has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (12)
AvePoint's recent performance shows stronger net retention rates and improved revenue growth.
AvePoint reported 110% net revenue retention and 89% gross retention, driven by AI governance solutions.
AvePoint reports dollar-based net retention of 111% on a reported basis in Q2.
AvePoint demonstrates stronger net retention rates contributing to compounded revenue growth.
AvePoint announced Q1 2026 results, reporting dollar-based gross and net retention rates.
Gross revenue retention: 89% (Q1 2026) — “Dollar-based gross retention rate was 89% on a reported and FX-adjusted basis”
AvePoint is pursuing acquisitions to support organic growth and customer retention goals toward a US$1 billion ARR target.
Net revenue retention: 111% (Q4 2025) — “dollar-based net retention rate was 111% on a reported basis and 110% when adjusted for FX”
Gross revenue retention: 88% (Q4 2025) — “Dollar-based gross retention rate was 88% on a reported and FX-adjusted basis”
Net revenue retention: 110% (Q4 2025) — “Adjusted for the impact of FX, our Q4 gross retention rate was 88% and our Q4 net retention rate was 110%, both of which were in line with Q3.”
Net revenue retention: 110% (Q3 2025) — “At the same time, our FX-adjusted net retention rate for the third quarter was 110%, also in line with the prior year.”
Gross revenue retention: 88% (Q3 2025) — “Adjusted for the impact of FX, our dollar-based trailing 12-month gross retention rate for the third quarter was 88%, in line with the prior year.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.