In their words
“In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5.”
“In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5.”
“In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5.”
Disclosed NPS over time
Every Net Promoter Score Azul has published, by date.
NPS disclosures (7)
Azul S.A. reports 26-point increase in Net Promoter Score as customer satisfaction strengthens.
Azul’s leverage ratio measured as net debt to EBITDA and using available liquidity was 3.0x, down 2.3 turns year-over-year. Using immediate liquidity, net leverage was 2.8x as of quarter-end. § Azul made significant improvement in the overall travel experience, which translated into a Net Promoter Score (NPS) increase of more than 26 points in 2026 .
In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5.
When using immediate liquidity, the Company’s leverage would be 2.3x. § Azul made significant improvement in the overall travel experience, which translated into a Net Promoter Score (NPS) increase of more than 12 points in 1Q26 compared to 1Q25. § Azul ended 1Q26 with approximately 92.7% of its domestic capacity coming from next-generation aircraft, considerably higher than any…
In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5.
…a Net Promoter Score (NPS) recovery of more than 30 points in March 2025 compared to December 2024.
In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5.
Retention disclosures (0)
No retention figures yet.
22 earlier entries are in the full version. Get full access →
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.