Banco Bilbao Vizcaya Argentaria, S.A.
bbva.com ↗In their words
“Information on remuneration Meanwhile, the result of the Net Promoter Score (NPS) indicator closed the year slightly below the established target in the different segments, notwithstanding the particularly good performance of Turkey and Colombia and, additionally, of the SME segment in Mexico, Peru and Uruguay.”
“Ops & Processes Software Development Alter Ego for Employees Data Availability Tech Foundations & Agents Strategic partnership with OpenAI to build a radically customer-centric proposition and to drive a more productive and efficient operating model Radically adopting the customer perspective (1) Net Promoter Score as a measure of customer satisfaction for individual customers.”
NPS disclosures (3)
Information on remuneration Meanwhile, the result of the Net Promoter Score (NPS) indicator closed the year slightly below the established target in the different segments, notwithstanding the particularly good performance of Turkey and Colombia and, additionally, of the SME segment in Mexico, Peru and Uruguay.
Profit 15% € 9,646 M € 10,511 M 122% 20% € 8,957 M € 10,054 M 150% Enterprises Fee Income 10% € 2,350 M € 2,577 M 110% — — — — Efficiency ratio — — — — … Net Promoter Scale (NPS) … Target customers … Channelling sustainable business 10% € 114,740 M € 133,778 M 122% 10% € 76,349 M € 92,737…
Ops & Processes Software Development Alter Ego for Employees Data Availability Tech Foundations & Agents Strategic partnership with OpenAI to build a radically customer-centric proposition and to drive a more productive and efficient operating model Radically adopting the customer perspective (1) Net Promoter Score as a measure of customer satisfaction for individual customers.
Retention disclosures (0)
No retention figures yet.
41 earlier entries are in the full version. Get full access →
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.