Banco Santander Brasil S.A.
santander.com.br ↗In their words
“Prospera Serving 1 million customers (+30% YoY) across 1.7 thousand municipalities NPS of 84 points + 1 point YoY”
“This empowers our advisors to deliver high-quality, personalized service, as evidenced by the high customer satisfaction levels, with an NPS of 87 points as of December 31, 2025 (an increase of six points since December 31, 2024). 75 Table of Contents •”
“Customer Centricity Customer Centricity Credit Credit Investments Investments Total 72.8 million (+7% YoY) Customers Customers with primacy1 +7% YoY Active 33.7 million (+4% YoY) NPS 61 +7 points in 2 years Individuals NPS 52 Companies +13 points in 2 years Customer satisfaction Weviewcardsasakeytransactionalitylever,servingasabusinessdriver.Thisquarter,wesustainedgrowingrecur…”
Disclosed NPS over time
Every Net Promoter Score Banco Santander Brasil S.A. has published, by date.
NPS disclosures (4)
Prospera Serving 1 million customers (+30% YoY) across 1.7 thousand municipalities NPS of 84 points + 1 point YoY
This empowers our advisors to deliver high-quality, personalized service, as evidenced by the high customer satisfaction levels, with an NPS of 87 points as of December 31, 2025 (an increase of six points since December 31, 2024). •
Centricity Strategy progress: Transactionality Transactionality Culture and People Culture and People Customer Centricity Customer Centricity Credit Credit Investments Investments NPS 60 +2 points in 2 years Individuals NPS 49 +9 points in 2 years Companies Assisted channels … 4Q24 1Q25 2Q25 3Q25 4Q25 Remote channel NPS Store NPS Cardsremainakeylevero…
Customer Centricity Customer Centricity Credit Credit Investments Investments Total 72.8 million (+7% YoY) Customers Customers with primacy1 +7% YoY Active 33.7 million (+4% YoY) NPS 61 +7 points in 2 years Individuals NPS 52 Companies +13 points in 2 years Customer satisfaction Weviewcardsasakeytransactionalitylever,servingasabusinessdriver.Thisquarter,wesustainedgrowingrecur…
Retention disclosures (0)
No retention figures yet.
38 earlier entries are in the full version. Get full access →
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.