Banco Santander-Chile
bancosantander.cl ↗In their words
“We aim to offer the best value proposition to all our customer segments, grow active customers, increase transactionality and deepen loyalty. We aim to serve over 3.5 million active customers, and we continue to see room to improve the customer experience, raise NPS and capture a greater share of wallet, especially in higher-value segments.”
“As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified as strengths.”
“As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified as strengths.”
Disclosed NPS over time
Every Net Promoter Score Banco Santander-Chile has published, by date.
NPS disclosures (8)
As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified as strengths.
We aim to offer the best value proposition to all our customer segments, grow active customers, increase transactionality and deepen loyalty. We aim to serve over 3.5 million active customers, and we continue to see room to improve the customer experience, raise NPS and capture a greater share of wallet, especially in higher-value segments.
As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified as strengths.
Leading among our Chilean competitors in NPS As a result of all our efforts, our clients are extremely satisfied with us. As of March 2026, our NPS reached 57 points, with our executives achieving a remarkable 62 points, placing us first among our peers.
Leading among our Chilean competitors in NPS As a result of all our efforts, our customers are extremely satisfied with us. As of December 2025, our NPS reached 59 points, and our contact center reached 69 points. Our digital channels also continue to be a strength, with our app achieving an NPS of 75 and our website 73 points.
The greater availability and usage of our digital platforms, better cross-selling indicators and positive trends of our Net Promoter Score also drove product usage and fees in this segment.
Leading among our Chilean competitors in NPS As a result of all our efforts, our customers are extremely satisfied with us. As of December 2025, our NPS reached 59 points, and our contact center reached 69 points. Our digital channels also continue to be a strength, with our app achieving an NPS of 75 and our website 73 points.
Leading among our Chilean competitors in NPS As a result of all our efforts, our customers are the most satisfied with us. As of August 2025, our NPS reached 58, and our contact center reached 69. Our digital channels also continue to be our strength, with our app standing out with an NPS of 73 and our website with 71.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.