Bandwidth Inc.
bandwidth.com ↗In their words
“Commercial net retention rate was 113%, growing 3% sequentially”
“Commercial net retention rate was a healthy 110%”
“In 2025, realized a 100% customer name retention, which means zero churn”
NPS disclosures (1)
…its 2023 net promoter score is 53, significantly higher than competitors
Retention over time
Retention figures Bandwidth Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (16)
Bandwidth's 2026 guidance includes 99% customer name retention and 113% net retention rate.
Net revenue retention: 113% (Q2 2026) — “113% Net Retention Rate (excludes political campaign revenue of $3m and $46m for twelve months ended June 30, 2026 and 2025)”
Bandwidth benefits from rising net retention rates and consumption-based revenue model.
Net revenue retention: 107% (Q2 2026) — “For the three months ended June 30, 2026 and 2025, our net retention rate was 107% and 112%, respectively.”
Net revenue retention (commercial (adjusted)): 113% (Q2 2026) — “commercial net retention rate was 113%, growing 3% sequentially”
Retention rate: 99% (Q1 2026) — “99% Customer Name Retention”
Net revenue retention: 110% (Q1 2026) — “110% Net Retention Rate (excludes political campaign messaging revenue in 2024)”
Net revenue retention: 102% (Q1 2026 (March 31, 2026)) — “For the three months ended March 31, 2026 and 2025, our net retention rate was 102% and 116%, respectively. The decrease was driven by less political messaging over the previous four quarters.”
Net revenue retention (commercial (adjusted)): 110% (Q1 2026) — “commercial net retention rate was a healthy 110%”
Retention rate: 98.8% (End of 2025 (twelve-month)) — “At the end of 2025, our twelve-month customer retention rate stood at greater than 98.8 percent”
Net revenue retention: 98% (Year ended December 31, 2025) — “For the years ended December … and 2023, our net retention rate was 98%, 122% and 101%, respectively.”
Retention rate (enterprise voice): 100% (FY 2025) — “in 2025, realized a 100% customer name retention, which means zero churn”
Retention rate: 99% (FY 2025) — “Our customer name retention rate remains above 99%”
Net revenue retention (organic): 107% (FY 2025) — “organic net retention of 107% reflects ongoing expansion as customers grow their usage”
Net revenue retention: 105% (Q3 2025) — “For the three months ended September 30, 2025 and 2024, the net retention rate was 105% and 117%, respectively.”
Net revenue retention (excluding political campaign revenue): 107% (Q3 2025) — “107% when excluding the benefit from political campaign revenue in 2024”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.