Banco de Chile
bancochile.cl ↗In their words
“This reflects the continued success of our digital value proposition and the ongoing enhancement of our FAN ecosystem. Importantly, we have achieved this expansion while maintaining the highest standards of customer service as reflected in our NPS of 77.6%, the leading score in the local industry.”
“We also seek to strengthen our market leadership by leading market shares and demand deposits in local currency, commercial loans and consumer loans. From a customer standpoint, we are committed to delivering a Net Promoter Score of at least 73%. While on the reputational front, we aspire to rank among the top 3 institutions in Chile based on the Merco ranking.”
“On the right, our midterm targets show where we're heading. industry-leading profitability, market leadership in lending and local currency deposits, superior service quality as reflected by a top Net Promoter Score and a strong corporate reputation among the top 3 companies in Chile.”
Disclosed NPS over time
Every Net Promoter Score Banco de Chile has published, by date.
NPS disclosures (8)
This reflects the continued success of our digital value proposition and the ongoing enhancement of our FAN ecosystem. Importantly, we have achieved this expansion while maintaining the highest standards of customer service as reflected in our NPS of 77.6%, the leading score in the local industry.
Acquiring and Processing Services for credit/debit cards Business Strategy | 20 Snapshot on Strategic Advances Strategic Pillar Key Performance Indicator As of June 2026 Mid-Term Targets Customer at the Center of our Decisions Net Promoter Score 77.6% ≥ 73.0% Market Share in Business (1)3 Demand Deposits in Local Currency Top 1 Top 1 Commercial Loans Top 2 Top 1 Consumer Loans…
51 We believe that our efforts in developing comprehensive and customized value offerings for customers have contributed to improving customer experience over time. In this regard, as of December 31, 2025, we ranked first among relevant peers with a net promoter score of 61%, according to the study conducted by Procalidad, an independent Chilean customer satisfaction survey.
…and Investment Banking Acquiring and Processing Services for credit/debit cards | 17 Business Strategy Snapshot on Strategic Advances Strategic Pillar Key Performance Indicator As of March Mid - Term 2026 Targets ≥ 73.0% 77.9% Net Promoter Score Customer at the Center of our Decisions Top 1 Top 1 Demand Deposits in Local Currency Market Share in Business (1) 3 Top 1 Top 2…
We also seek to strengthen our market leadership by leading market shares and demand deposits in local currency, commercial loans and consumer loans. From a customer standpoint, we are committed to delivering a Net Promoter Score of at least 73%. While on the reputational front, we aspire to rank among the top 3 institutions in Chile based on the Merco ranking.
…and Investment Banking Acquiring and Processing Services for credit/debit cards | 19 Business Strategy Snapshot on Strategic Advances Strategic Pillar Key Performance Indicator As of December Mid - Term 2025 Targets ≥ 73.0% 77.2% Net Promoter Score Customer at the Center of our Decisions Top 1 Top 1 Demand Deposits Market Share in Business (1) 3 Top 1 Top 2 Commercial Loans…
On the right, our midterm targets show where we're heading. industry-leading profitability, market leadership in lending and local currency deposits, superior service quality as reflected by a top Net Promoter Score and a strong corporate reputation among the top 3 companies in Chile.
…and Productivity “Quick, timely, secure and digital” Customer at the Center of our Decisions “Best Bank for our Customers” Mid - term Objectives Corporate Reputation (2) Top 3 Return on Average Capital and Reserves (1) Top 1 Efficiency Ratio ≤ 42% Business (1) ☐ Commercial Loans ☐ Consumer Loans ☐ Demand Deposits Top 1 Net Promoter Score ≥ 73% (1) Among relevant peers.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.