BCE, Inc.
bce.ca ↗In their words
“Ustomer-first focus is reflected in the latest CCTS report, which showed that Bell continues to have the lowest proportion of complaints among the 3 largest national carriers. While there's a lot more work to do, the progress made last year reinforces our focus on continued churn improvement and further gains in customer experience metrics such as NPS.”
“This performance reflects both higher operating revenue and the benefits of Ziply Fiber's efficient cost structure and customer-centric operating model. The impact of Ziply's customer-focused model is evident in higher NPS scores and cost efficiencies. While the customer base continues to grow, customer contact rates are declining, now among the lowest in the U.S. market.”
“Postpaid churn down 4 basis points to 1.02% — lowest quarterly level in three years”
NPS disclosures (2)
…ustomer-first focus is reflected in the latest CCTS report, which showed that Bell continues to have the lowest proportion of complaints among the 3 largest national carriers. While there's a lot more work to do, the progress made last year reinforces our focus on continued churn improvement and further gains in customer experience metrics such as NPS.
This performance reflects both higher operating revenue and the benefits of Ziply Fiber's efficient cost structure and customer-centric operating model. The impact of Ziply's customer-focused model is evident in higher NPS scores and cost efficiencies. While the customer base continues to grow, customer contact rates are declining, now among the lowest in the U.S. market.
Retention over time
Retention figures BCE, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (6)
Churn (postpaid mobile phone): 1.02% (Q2 2026) — “postpaid churn down 4 basis points to 1.02% — lowest quarterly level in three years”
Churn (prepaid mobile phone): 5.93% (Q4 2025) — “customer churn rate, which improved 22 basis points to 5.93%”
Churn (postpaid mobile phone): 1.22% (FY2025) — “postpaid mobile phone customer churn improved to 1.22% from 1.33% in 2024”
Churn (postpaid mobile phone): 1.49% (Q4 2025) — “postpaid churn down 0.17 points to 1.49%”
Churn (prepaid mobile phone): 5.1% (Q3 2025) — “mobile phone prepaid customer churn, which increased to 5.10% from 4.66% in Q3 last year”
Churn (postpaid mobile phone): 1.13% (Q3 2025) — “postpaid churn down 0.15 points to 1.13% – second consecutive quarter of year-over-year improvement”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.