BigCommerce
commerce.com ↗In their words
“Commerce.com's net revenue retention of 95% indicates persistent customer churn amid flat growth.”
“Commerce.com reports net revenue retention improved sequentially to 95.8%.”
“BigCommerce reported Q2 2026 net revenue retention of 95.8%, described as the best performance to date.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures BigCommerce has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (12)
Commerce.com reported net revenue retention improved sequentially for the third consecutive quarter in Q2 2026.
Commerce.com's net revenue retention of 95% indicates persistent customer churn amid flat growth.
Commerce.com reports net revenue retention improved sequentially to 95.8%.
BigCommerce reported Q2 2026 net revenue retention of 95.8%, described as the best performance to date.
Commerce.com notes sequential improvements in net revenue retention as strategic priorities focus on agentic commerce.
BigCommerce reported net revenue retention improved to 95.8% in Q2 with strong income performance.
Commerce.com achieved sequential improvements in net revenue retention in Q2 2026.
Net revenue retention: 95.8% (TTM June 30, 2026) — “Net Revenue Retention for the twelve months trailing as of June 30, 2026: 95.8%”
Commerce.com Inc achieved the highest retention rates across its product portfolio, with subscription ARR growing nearly 20% in 2025.
BigCommerce reported flat ARR and sub-100% net revenue retention in Q1 earnings call.
Net revenue retention: 95.4% (TTM March 31, 2026) — “Net Revenue Retention for the twelve months trailing as of March 31, 2026: 95.4%”
Net revenue retention: 95.2% (Q4 2025) — “Net Revenue Retention (NRR) was 95.2%, compared to 95.0% in the three months ended December 31, 2024.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.