Bill.com Holdings, Inc.
bill.com ↗In their words
“Net revenue retention (joint customers (AP and Spend & Expense)): 111% (Q4 2026) — “Those who were customers both in Q4 and a year ago exhibited a net revenue retention of 111%.”
“BILL Holdings reported 35% increase in joint product adoption and 111% net revenue retention at Goldman Sachs Communacopia + Technology Conference.”
“BILL Q4 earnings call reports net revenue retention of 111% with 1,800 net new customers added, below recent trends.”
NPS disclosures (1)
Bill.com experienced an 8-point increase in its Net Promoter Score, a customer loyalty metric, and has now surpassed companies like American Express and Google
Retention disclosures (4)
BILL Holdings reported 35% increase in joint product adoption and 111% net revenue retention at Goldman Sachs Communacopia + Technology Conference.
BILL Q4 earnings call reports net revenue retention of 111% with 1,800 net new customers added, below recent trends.
Net revenue retention (joint customers (AP and Spend & Expense)): 111% (Q4 2026) — “Those who were customers both in Q4 and a year ago exhibited a net revenue retention of 111%.”
BILL's Travel Launch is expected to influence customer retention and usage metrics as adoption and client feedback emerge.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.