BitFuFu
bitfufu.com ↗In their words
“Our exceptional net dollar retention rate of nearly 120% for the third quarter of 2025, a clear indicator of the robust health and growth within our existing client base”
“BitFuFu's cloud mining net dollar retention fell to 24.1%, showing client order reductions.”
“The substantial year-over-year decrease in the Cloud Mining revenue also resulted in a low net dollar retention rate of 24.1% for the second quarter of 2026, primarily reflecting reduced order volumes from existing customers.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures BitFuFu has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (8)
BitFuFu reports Q2 2026 earnings with net dollar retention declining.
BitFuFu's cloud mining net dollar retention fell to 24.1%, showing client order reductions.
Net revenue retention (Cloud Mining Solutions): 24.1% (Q2 2026) — “The substantial year-over-year decrease in the Cloud Mining revenue also resulted in a low net dollar retention rate of 24.1% for the second quarter of 2026, primarily reflecting reduced order volumes from existing customers.”
Net revenue retention: 85.7% (Q1 2026) — “BitFuFu realized a net dollar retention rate of 85.7% for the first quarter of 2026”
Net revenue retention (cloud-mining service): 100.7% (2025) — “We had realized a net dollar retention rate of 100.7% for 2025 calculated by dividing the amount of recurring revenue in 2025 by the amount of revenue in 2024.”
Net revenue retention: 100% (FY2025) — “BitFuFu realized a net dollar retention rate of 100% for 2025”
Net revenue retention: 118.8% (Q3 2025) — “BitFuFu realized a net dollar retention rate of 118.8% for the third quarter of 2025, which was calculated by dividing the amount of recurring revenue in the third quarter of 2025 by the amount of revenue in the third quarter of 2024”
Net revenue retention (cloud mining): 120% (Q3 2025) — “our exceptional net dollar retention rate of nearly 120% for the third quarter of 2025, a clear indicator of the robust health and growth within our existing client base”
9 earlier entries are in the full version. Get full access →
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.