BJ's Restaurants, Inc.
bjsrestaurants.com ↗In their words
“While there's still a significant amount of work and opportunity ahead, we have made tangible progress across several areas.? We have seen significant improvement across our guest metrics since Q3 of 2024, with our Net Promoter Score improving roughly 10%. Our team member retention continues to be better than pre-pandemic levels and is trending positively.”
“William Blair upgrades BJ's Restaurants stock citing 10% Net Promoter Score improvement over two years amid menu revitalization.”
“These programs include a Net Promoter Scoring program that helps us evaluate several key elements of our service including pace, hospitality, value and recommend scores, as well as mystery shopper and guest loyalty programs.”
NPS disclosures (3)
William Blair upgrades BJ's Restaurants stock citing 10% Net Promoter Score improvement over two years amid menu revitalization.
While there's still a significant amount of work and opportunity ahead, we have made tangible progress across several areas.? We have seen significant improvement across our guest metrics since Q3 of 2024, with our Net Promoter Score improving roughly 10%. Our team member retention continues to be better than pre-pandemic levels and is trending positively.
These programs include a Net Promoter Scoring program that helps us evaluate several key elements of our service including pace, hospitality, value and recommend scores, as well as mystery shopper and guest loyalty programs.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.