Blackbaud
blackbaud.com ↗In their words
“For the twelve months ended June 30, 2026, our gross dollar retention was approximately 91%. This gross dollar retention rate was lower than our rate for the twelve months ended December 31, 2025.”
“For the twelve months ended March 31, 2026, our gross dollar retention was approximately 92%. This gross dollar retention rate is relatively unchanged from our rate for the twelve months ended December 31, 2025.”
“Achieved a Gross Dollar Retention rate of 91.8% versus 89.5%”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Blackbaud has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (3)
Gross revenue retention: 91% (12M ended June 30, 2026) — “For the twelve months ended June 30, 2026, our gross dollar retention was approximately 91%. This gross dollar retention rate was lower than our rate for the twelve months ended December 31, 2025.”
Gross revenue retention: 92% (12M ended March 31, 2026) — “For the twelve months ended March 31, 2026, our gross dollar retention was approximately 92%. This gross dollar retention rate is relatively unchanged from our rate for the twelve months ended December 31, 2025.”
Gross revenue retention: 91.8% (FY2025) — “Achieved a Gross Dollar Retention rate of 91.8% versus 89.5%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.