BlackBerry
blackberry.com ↗In their words
“BlackBerry's Secure Communications segment reported dollar-based net revenue retention of 92%.”
“BlackBerry's Secure Communications segment reported dollar-based net retention rate of 91%, down from 93%.”
“BlackBerry's Secure Communications division reported a dollar-based net retention rate of 93% in Q2 fiscal 2027.”
NPS disclosures (1)
BlackBerry UEM customer feedback scored 85 on the Net Promoter Scale, amongst the highest in the software industry.
Retention over time
Retention figures BlackBerry has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (8)
BlackBerry's Secure Communications segment reported dollar-based net revenue retention of 92%.
BlackBerry's Secure Communications segment reported dollar-based net retention rate of 91%, down from 93%.
BlackBerry's Secure Communications division reported a dollar-based net retention rate of 93% in Q2 fiscal 2027.
Net revenue retention (Secure Communications): 91% (August 31, 2026) — “Secure Communications Dollar-Based Net Retention Rate … ”
BlackBerry achieved a net retention rate of 92% in Q1 2027, indicating room for improvement.
BlackBerry reported Q1 FY2027 results with dollar-based net retention rate as a key performance metric.
Net revenue retention (Secure Communications): 92% (May 31, 2026) — “Secure Communications Dollar-Based Net Retention Rate 92% 92% —%”
Net revenue retention (Secure Communications): 94% (Q4 FY2026) — “Secure Communications Dollar-Based Net Retention Rate 94% in the fourth quarter of fiscal 2026 and increased compared to 93% in the fourth quarter of fiscal 2025.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.