BlackLine, Inc.
blackline.com ↗In their words
“Dollar-based net revenue retention was 102.4% or approximately 104% normalizing for FX”
“Enterprise renewal rates remained strong at 96%”
“Enterprise customer cohort maintained a revenue renewal rate of 95%”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures BlackLine, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (17)
BlackLine's sales cycles and net revenue retention are easing despite new industry blueprint expansion.
BlackLine reported dollar-based net revenue retention of 102.4% in Q2 2026.
BlackLine achieved a dollar-based net revenue retention rate of 102% at June 30, 2026.
Net revenue retention: 102% (Q2 2026) — “Achieved a dollar-based net revenue retention rate of 102% at June 30, 2026.”
Net revenue retention: 102.4% (Q2 2026) — “Dollar-based net revenue retention was 102.4% or approximately 104% normalizing for FX”
BlackLine reported net revenue retention of 105%, trailing top-tier peers, amid analyst estimate cuts.
BlackLine Inc reports 92% revenue renewal rate in Q4 2025, with strong enterprise customer retention offset by higher middle-market churn.
BlackLine maintains a 93% renewal rate and 80% gross margins, serving customers in 70% of the Fortune 100.
BlackLine reported Q1 2026 net revenue retention of 105% (including a 1-point FX headwind) with a 93% revenue renewal rate.
Retention rate (enterprise): 96% (Q1 2026) — “Enterprise renewal rates remained strong at 96%”
Retention rate: 93% (Q1 2026) — “revenue renewal rate was 93%”
Net revenue retention: 105% (Q4 2025) — “Achieved a dollar-based net revenue retention rate of 105% at December 31, 2025.”
Retention rate (enterprise): 95% (Q4 2025) — “enterprise customer cohort maintained a revenue renewal rate of 95%”
Retention rate: 92% (Q4 2025) — “revenue renewal rate in the fourth quarter was 92%”
Net revenue retention (enterprise): 107% (Q4 2025) — “NRR for enterprise customers saw material...107% this quarter”
Retention rate: 93% (Q3 2025) — “revenue renewal rate in the third quarter was 93%”
Net revenue retention: 103% (Q3 2025) — “Achieved a dollar-based net revenue retention rate of 103% at September 30, 2025, inclusive of an approximate one point headwind from foreign exchange.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.