Braze, Inc.
braze.com ↗In their words
“Braze achieved 110% trailing 12-month dollar-based net retention as existing customers increased spending.”
“Braze reported net revenue retention rate of 110% with improved profitability and solid revenue and operating income performance.”
“Braze reports net revenue retention of 110%, up from 109% in the previous quarter, during Q1 earnings.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Braze, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (17)
Braze achieved 110% trailing 12-month dollar-based net retention as existing customers increased spending.
Braze reported net revenue retention rate of 110% with improved profitability and solid revenue and operating income performance.
Braze's dollar-based net retention improved for both overall customer base and larger customers in fiscal Q2 2027.
Net revenue retention (customers with ARR of $500,000 or more): 112% (TTM ended July 31, 2026) — “and 112% and 111%, respectively, for our customers with ARR of $500,000 or more”
Net revenue retention (all customers): 110% (TTM ended July 31, 2026) — “dollar-based net retention rate for the trailing 12 months ended July 31, 2026 and July 31, 2025 was 110% and 108%, respectively, for all our customers”
TD Cowen reiterates Braze rating citing net revenue retention and new customer wins as growth levers.
Braze recorded a significant improvement in its net revenue retention rate in Q1, alongside an impressive EBITDA beat.
Braze reports net revenue retention of 110%, up from 109% in the previous quarter, during Q1 earnings.
Braze reported fourth consecutive quarter of organic revenue growth with focus on dollar-based net retention.
Braze posted 30% revenue growth with trailing twelve-month dollar-based net retention of 110% and 2,713 total customers.
Net revenue retention: 110% (Q1 2026) — “Our dollar-based net retention rate for the trailing 12 months ended April 30, 2026 and April 30, 2025 was 110% and 109%, respectively.”
Braze achieved a net revenue retention rate of 109%, indicating strong customer expansion.
Braze has a decent net retention rate, demonstrating that customers tend to stick around and expand their usage.
Net revenue retention (customers with ARR ≥$500k): 110% (TTM Jan 31 2026) — “for our customers with ARR of $500,000 or more...was 110%, 114%, and 120%, respectively”
Net revenue retention: 109% (TTM Jan 31 2026) — “Our dollar-based net retention rate for the trailing 12 months ended January … and 2024, was 109%, 111%, and 117% respectively”
Braze reported Net Revenue Retention Rate of 108% in Q3, in line with previous quarter.
Net revenue retention (customers with ARR of $500,000 or more): 110% (TTM ended October 31, 2025) — “110% and 116%, respectively, for our customers with ARR of $500,000 or more”
36 earlier entries are in the full version. Get full access →
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.