BT Group
bt.com ↗In their words
“BT Group NPS increased to 30.7, up 3.6pts year-on-year, rebased for the exclusion of International. Disclosed for the continuing group in a trading statement.”
“BT Group reports a record Net Promoter Score of 33.4, up 4.1 points year-on-year.”
“BT reported record customer satisfaction from business transformation, with Net Promoter Score improvements cited in earnings results.”
Disclosed NPS over time
Every Net Promoter Score BT Group has published, by date.
NPS disclosures (3)
BT Group NPS increased to 30.7, up 3.6pts year-on-year, rebased for the exclusion of International. Disclosed for the continuing group in a trading statement.
BT Group reports a record Net Promoter Score of 33.4, up 4.1 points year-on-year.
BT reported record customer satisfaction from business transformation, with Net Promoter Score improvements cited in earnings results.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.