Calix
calix.com ↗In their words
“The third and most important one is actually demonstrating a model for how you provide subscriber experience. So how do you win that consumer and residential market, and the value we offer there is evidenced by all of our existing customers who can achieve NPS as high as 94, they can offer incremental services.”
“To stand in front of that crowd and celebrate NPS scores as high as 94 is a testament to the partnership and trust we have built with our customers and they with their subscribers and the communities they serve.”
“Calix has recorded a Net Promoter Score above 90 for two consecutive years; 70% of customers use the company's app.”
Disclosed NPS over time
Every Net Promoter Score Calix has published, by date.
NPS disclosures (19)
Calix has recorded a Net Promoter Score above 90 for two consecutive years; 70% of customers use the company's app.
Calix launches Subscriber Agent in CommandIQ; SmartHome experiences have helped service providers achieve NPS in the 80s and 90s.
Calix reports that typical SmartHome plans using prplOS achieve a Net Promoter Score of 90 or above.
Calix SmartHome has helped drive NPS in the 90s and increase average revenue per user by 20 percent.
Chariton Valley achieved an NPS of 88 with Calix while reducing operating costs by nearly half.
Calix achieved a 90 Net Promoter Score and zero call center churn through its Calix One platform, alongside successful 50G-PON trial completion.
Our software is sold on a per-subscriber basis. CXPs use our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.
…• VNET Fiber is investing in agentic AI through Calix Agent Workforce to extend an 87 NPS advantage and expand into MDU with SmartMDU — building on 660% residential subscriber growth and a nearly 10% year-over-year average revenue per user (ARPU) gain with SmartHome.
Calix reported a Net Promoter Score of 90 and zero call center churn.
Calix reported a Net Promoter Score of 90 and zero call center churn with its Calix One agentic AI offering.
Calix achieved a 90 Net Promoter Score as disclosed in regulatory filings.
Calix customers have reported Net Promoter Scores in the 70s, 80s, and 90s range, along with higher average revenue per user.
Calix One delivers agents and agentic workflows with Net Promoter Scores as high as 92.
Our software is sold on a per-subscriber basis. CXPs use our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.
Calix, named to Fortune 100 Best Companies to Work For, uses Net Promoter Score to measure customer outcomes.
Our software is sold on a per-subscriber basis. CXPs use our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share. Our revenue is principally derived in the U.S., which represented 93% of revenue in 2025 and 92% in 2024.
The third and most important one is actually demonstrating a model for how you provide subscriber experience. So how do you win that consumer and residential market, and the value we offer there is evidenced by all of our existing customers who can achieve NPS as high as 94, they can offer incremental services.
To stand in front of that crowd and celebrate NPS scores as high as 94 is a testament to the partnership and trust we have built with our customers and they with their subscribers and the communities they serve.
We also added 14 new Calix Cloud deployments, which include Engagement Cloud, Operations Cloud and/or Service Cloud. Calix Cloud allows our BXPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services continued to grow as 33 additional customers began deploying a managed service.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.