Canadian Imperial Bank of Commerce
cibc.com ↗In their words
“It's clear that this approach is working. Managed clients in Personal Banking are generating roughly 4x the revenue of an unmanaged client with Net Promoter Scores that continue to hit all-time highs. Within the past year, qualified clients in our managed offering grew by 6%, helping deliver money and balance growth of 12%.”
“In Imperial Service, our advisors are passionate about our clients and they're engaged. Our NPS scores continue to hit all-time highs each quarter. Over the past year, our client-focused distribution channels have supported our market share gains in mutual funds, assets under management in Canada.”
“CIBC achieved a Net Promoter Score of 93.2 and top advisor rating for the 11th consecutive year in 2026.”
Disclosed NPS over time
Every Net Promoter Score Canadian Imperial Bank of Commerce has published, by date.
NPS disclosures (9)
CIBC achieved a Net Promoter Score of 93.2 and top advisor rating for the 11th consecutive year in 2026.
…• CIBC Capital Markets was recognized at the Euromoney Awards for Excellence 2026 with the award for Best Investment Bank for Financing Solutions – Canada. • CIBC Bank USA’s strong net promoter scores (NPS) increased compared to a year ago in both Commercial Banking and Private Wealth reflecting disciplined execution, strong teamwork and continued focus on delivering for clients.
CIBC Bank USA reported increased Net Promoter Scores compared to a year ago in both Commercial Banking and Private Wealth divisions.
The remaining 35% of our BPF is driven by performance against our established CX (25%) and Sustainability (10%) Indices, both of which track our progress and help to assess our performance against client and sustainability strategic priorities. The CX Index is an enterprise-wide dashboard comprised of 20 metrics, including Net Promoter Score (NPS) and other key client metrics.
It's clear that this approach is working. Managed clients in Personal Banking are generating roughly 4x the revenue of an unmanaged client with Net Promoter Scores that continue to hit all-time highs. Within the past year, qualified clients in our managed offering grew by 6%, helping deliver money and balance growth of 12%.
Achieved record-high net promoter scores for Personal Banking and Imperial Service and maintained strong net promoter scores in Commercial Banking, Private Banking and Wood Gundy, reflecting the confidence, loyalty and satisfaction that sets us apart as a trusted partner for our clients. ●
In Imperial Service, our advisors are passionate about our clients and they're engaged. Our NPS scores continue to hit all-time highs each quarter. Over the past year, our client-focused distribution channels have supported our market share gains in mutual funds, assets under management in Canada.
CIBC achieved record-high net promoter scores for Personal Banking in fourth quarter fiscal 2025 results.
CIBC achieved a Net Promoter Score of 98.0, reflecting consistent success on advisor satisfaction for the 10th consecutive year.
Retention disclosures (1)
CIBC digital mortgage renewals initiative aims to shape customer engagement and retention trends in its mortgage portfolio.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.