CANADIAN NATIONAL RAILWAY CO
cn.ca ↗In their words
“Replaced the Net Promoter Score used to measure the customer centricity of the corporate strategic component with a customer satisfaction index Compensation Philosophy Our executive compensation policy aims to position target total direct compensation of our NEOs at the 50th percentile of the comparator group, on average.”
NPS disclosures (1)
Replaced the Net Promoter Score used to measure the customer centricity of the corporate strategic component with a customer satisfaction index Compensation Philosophy Our executive compensation policy aims to position target total direct compensation of our NEOs at the 50th percentile of the comparator group, on average.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.