Carvana
carvana.com ↗In their words
“Carvana set all-time records in Q2 and tracks Net Promoter Scores.”
“Our AI-powered tools are designed to enable more customers to complete the entire buying or selling process without speaking to an advocate until vehicle delivery or pickup, which has reduced average calls per sale and driven higher conversion rates and Net Promoter Scores.”
“Carvana reported Customer Net Promoter Scores at the highest levels in nearly three years in Q1 2025.”
NPS disclosures (5)
Carvana set all-time records in Q2 and tracks Net Promoter Scores.
Our AI-powered tools are designed to enable more customers to complete the entire buying or selling process without speaking to an advocate until vehicle delivery or pickup, which has reduced average calls per sale and driven higher conversion rates and Net Promoter Scores.
Carvana reported Customer Net Promoter Scores at the highest levels in nearly three years in Q1 2025.
Our AI-powered tools are designed to enable more customers to complete the entire buying or selling process without speaking to an advocate until vehicle delivery or pickup, which has reduced average calls per sale and driven higher conversion rates and Net Promoter Scores.
Carvana made significant progress in all three areas in 2025, highlighted by record units, industry-leading margins, multi-year high customer NPS, and expanded integrated reconditioning and digital auction capabilities. In 2026, Carvana plans to maintain these priorities while placing additional weight on driving significant profitable growth at scale.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.