Commonwealth Bank
commbank.com.au ↗In their words
“CBA reported maintaining leading Consumer, Business and Institutional Net Promoter Scores among major banks.”
“Commonwealth Bank maintained its #1 position among major banks in Consumer Net Promoter Score.”
NPS disclosures (2)
CBA reported maintaining leading Consumer, Business and Institutional Net Promoter Scores among major banks.
Commonwealth Bank maintained its #1 position among major banks in Consumer Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
15 earlier entries are in the full version. Get full access →
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.