Centrica
centrica.co.uk ↗In their words
“Centrica achieved 19-point increase in Net Promoter Score by improving agent speed, effectiveness, and customer focus.”
“Centrica achieved 19-point increase in NPS through Amazon Connect AI implementation.”
NPS disclosures (2)
Centrica achieved 19-point increase in Net Promoter Score by improving agent speed, effectiveness, and customer focus.
Centrica achieved 19-point increase in NPS through Amazon Connect AI implementation.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.