The Cheesecake Factory Incorporated
cheesecakefactory.com ↗In their words
“I mean, we're encouraged across many fronts, right? I think if you go and you look at how the business is performing, as I noted, we're still near record-high NPS scores even with all of these volumes. Guests are coming in for that full experience at Cheesecake Factory.”
“And we continue to see that type of execution. We see it in the results of our Net Promoter Scores continuing to be positive. And that just has a flywheel effect of guests wanting to come back and having those type of experiences that Matt just mentioned.”
NPS disclosures (2)
I mean, we're encouraged across many fronts, right? I think if you go and you look at how the business is performing, as I noted, we're still near record-high NPS scores even with all of these volumes. Guests are coming in for that full experience at Cheesecake Factory.
And we continue to see that type of execution. We see it in the results of our Net Promoter Scores continuing to be positive. And that just has a flywheel effect of guests wanting to come back and having those type of experiences that Matt just mentioned.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.