Chewy
chewy.com ↗In their words
“Chewy's Autoship sales represent 84.6% of total net sales, providing strong recurring revenue retention.”
“Chewy reports customer retention improved to 80%, up from 80% a year earlier, highlighting improvements in customer retention and revenue stability.”
“Chewy reported strong customer retention driven by health services expansion, AI technology, and improved gross margins.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Chewy reported strong customer retention driven by health services expansion, AI technology, and improved gross margins.
Chewy's Autoship sales represent 84.6% of total net sales, providing strong recurring revenue retention.
Chewy considering M&A strategy to build brick-and-mortar presence and develop recurring revenue model to improve customer retention.
Chewy's Autoship business continues to drive recurring revenue growth and supports long-term customer retention and market-share gains.
Chewy reports positive customer retention contribution from fresh food and specialty nutrition offerings.
Chewy enhances customer retention by integrating with its online pharmacy and improving overall profitability.
Chewy reports customer retention improved to 80%, up from 80% a year earlier, highlighting improvements in customer retention and revenue stability.
Chewy CEO reported increased customer retention on Q3 2025 earnings call as part of loyalty flywheel offerings.
22 earlier entries are in the full version. Get full access →
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.