Chime
chime.com ↗In their words
“A 90-plus percent retention rates after the first year”
“Over 100% dollar-based transaction profit retention, net of churn”
“Our oldest cohorts are now nearly a decade old and are generating more transaction profit now than they did pre-COVID, and that's net of churn”
NPS disclosures (2)
Chime Financial CEO discussed net promoter score improvements driven by AI-enabled chat and voice channels answering over 70% of customer inquiries.
We've been very excited about the progress with that product. It's actually our highest NPS product today. In fact, our NPS on instant loans is around 80% -- 80 points.
Retention disclosures (3)
Retention rate: 90% (Q1 2026) — “a 90-plus percent retention rates after the first year”
Net revenue retention: 100% (Q1 2026) — “over 100% dollar-based transaction profit retention, net of churn”
Net revenue retention (transaction profit, by cohort): 100% (Q4 2025) — “Our oldest cohorts are now nearly a decade old and are generating more transaction profit now than they did pre-COVID, and that's net of churn”
4 earlier entries are in the full version. Get full access →
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.