ChurnZero
churnzero.com ↗In their words
“ChurnZero achieves overall Net Promoter Score of 89, 18–36 points higher than other complete customer success platforms in G2 Leader category.”
“ChurnZero and partners launched the 7th Customer Success Leadership Study, tracking net revenue retention among other company metrics.”
NPS disclosures (1)
ChurnZero achieves overall Net Promoter Score of 89, 18–36 points higher than other complete customer success platforms in G2 Leader category.
Retention disclosures (1)
ChurnZero and partners launched the 7th Customer Success Leadership Study, tracking net revenue retention among other company metrics.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.