Citizens Bank
citizensbank.com ↗In their words
“We've seen significant improvement in our regional Net Promoter Score in New York, which has risen 37 points since mid 2022.”
“Strong pipeline (3) (4) 21 Call center consolidation with artificial agents ■ Leverage rapid advances in technology to reshape how we serve customers and how we run the bank – Deliver meaningful improvement in consumer CX/NPS – Drive a step-change improvement in productivity and efficiency ■ Business model simplification to drive focus and further cost improvements…”
NPS disclosures (2)
We've seen significant improvement in our regional Net Promoter Score in New York, which has risen 37 points since mid 2022.
…strong pipeline … Call center consolidation with artificial agents ■ Leverage rapid advances in technology to reshape how we serve customers and how we run the bank – Deliver meaningful improvement in consumer CX/NPS – Drive a step-change improvement in productivity and efficiency ■ Business model simplification to drive focus and further cost improvements…
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.