Clarivate
clarivate.com ↗In their words
“Stable revenue retention rates of 93% and a business that generates 97% of its revenue from proprietary solution”
“Clarivate reported 91.9% annual customer retention with high renewal stability in 2026.”
“Clarivate reported stable revenue retention rates of 93% in 2025.”
NPS disclosures (1)
Voice of Customer can directly impact our revenues and represents a key component of our success measurements. The Voice of Customer metric represents an industry-renowned standard and methodology that measures customer loyalty through Net Promoter Score. Voice of Customer achievement can result in achievement between 90% and 110% of target, depending on the Net Promoter Score.
Retention over time
Retention figures Clarivate has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (3)
Clarivate reported 91.9% annual customer retention with high renewal stability in 2026.
Clarivate reported stable revenue retention rates of 93% in 2025.
Retention rate: 93% (Q4 2025) — “stable revenue retention rates of 93% and a business that generates 97% of its revenue from proprietary solution”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.