Clear Secure
clearme.com ↗In their words
“We continue to meaningfully improve our member experience through eGates, our relaunched mobile app, and our expanding Concierge offering, which is reflected in record NPS scores, strong member retention, and active CLEAR+ member growth of 15.2% to $8.3 million.”
“The rapid expansion of our home-to-gate experience reflects our focus on the member experience and future-facing innovative culture. This drives higher NPS, strengthens our brand, and increases long-term retention. When you provide a premium magical experience, customers do not just stay; they become evangelists.”
“Members verify in approximately 5 seconds and move directly into physical screening in 30 seconds. We are seeing eGates drive meaningful improvements in throughput, lane experience scores and NPS. Our nationwide rollout will continue over the next few months, and we expect member experience to continue to improve.”
NPS disclosures (4)
We continue to meaningfully improve our member experience through eGates, our relaunched mobile app, and our expanding Concierge offering, which is reflected in record NPS scores, strong member retention, and active CLEAR+ member growth of 15.2% to $8.3 million.
Average wait time for CLEAR Plus members is now under 1 minute. NPS has reached a 3-year high, and it's not surprising that travelers who use an eGate have significantly higher NPS than non-eGate users. This is contributing to strong member adds and improved retention.
The rapid expansion of our home-to-gate experience reflects our focus on the member experience and future-facing innovative culture. This drives higher NPS, strengthens our brand, and increases long-term retention. When you provide a premium magical experience, customers do not just stay; they become evangelists.
Members verify in approximately 5 seconds and move directly into physical screening in 30 seconds. We are seeing eGates drive meaningful improvements in throughput, lane experience scores and NPS. Our nationwide rollout will continue over the next few months, and we expect member experience to continue to improve.
Retention disclosures (4)
Clear Secure emphasizes net member retention enhancement to positively influence earnings and cash flow.
Net revenue retention (CLEAR+): 86.4% (Q4 2025) — “Annual CLEAR+ Gross Dollar Retention 86.4%”
Gross revenue retention (CLEAR+): 86.9% (12M ended September 30, 2025) — “Annual CLEAR+ Gross Dollar Retention was 86.9% as of September 30, 2025 and 89.0% as of September 30, 2024, a year-over-year decrease of 2.1%.”
Net revenue retention (CLEAR+): 86.9% (Q3 2025) — “Annual CLEAR+ Gross Dollar Retention 86.9% Sequential Change (0.4)%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.