Clearwater Analytics
clearwateranalytics.com ↗In their words
“Clearwater Analytics reported Q1 net revenue retention rate of 114.0%, exceeding analyst expectations of 109.7%.”
“Net revenue retention rate reached 109% in the quarter ended December 31, 2025.”
“Gross revenue retention rate of at least 98% in 27 of the past 28 quarters.”
NPS disclosures (5)
The strength of our platform is demonstrated by our industry leading NPS scores and gross revenue retention rate of at least 98% in 27 of the last 29 quarters. We provide our clients with modern cloud-native software to replace these legacy systems.
Net Promoter Score (NPS) We believe that high customer satisfaction drives a high Gross Revenue Retention Rate and Net Revenue Retention Rate, which in turn helps drive growth and increase gross margins; in addition, in a financial services business that is built on trust, customer satisfaction and reference-ability also help drive sales, and NPS is an indicator of those things.
Our clients have direct access to a dedicated client service team, a specialized group of experts devoted to ensuring data is as accurate and current as possible and resolving any challenges our clients may encounter utilizing our platform. We take pride in our extremely high client satisfaction rating with an industry-leading NPS.
…we use to gauge customer satisfaction
The strength of our platform is demonstrated by our approximately 80% win rate for new clients over the prior four years in deals that reached the proposal stage, as well as industry-leading NPS and at least 98% gross retention in 26 of the last 27 quarters. We allow our clients to replace legacy systems with modern cloud-native software.
Retention over time
Retention figures Clearwater Analytics has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (7)
Clearwater Analytics emphasized recurring revenue and client retention as important indicators for investors tracking the SaaS platform's growth.
Clearwater Analytics reported Q1 net revenue retention rate of 114.0%, exceeding analyst expectations of 109.7%.
Net revenue retention: 108% (Q1 2026) — “Net revenue retention rate was 108% as of March 31, 2026 compared to 114% as of March 31, 2025”
Gross revenue retention: 97% (Q1 2026) — “Gross revenue retention rate of at least 98% in 27 of last 29 quarters; Q1 2026 rate was 97%”
Net revenue retention: 109% (Q4 2025) — “Net revenue retention rate reached 109% in the quarter ended December 31, 2025.”
Gross revenue retention: 98% (Dec 31, 2025) — “Gross revenue retention rate of at least 98% in 27 of the past 28 quarters.”
Net revenue retention: 108% (Q3 2025) — “Net revenue retention rate was 108% compared to 114% as of September 30, 2024”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.