Cleco Power
cleco.com ↗In their words
“Cornerstone Building Brands is cited as a leading player with a 95% renewal rate in the market.”
“This component is evenly split, with 2.5% based on Net Promoter Score performance derived from internal transactional surveys and 2.5% tied to the formation of a company-wide Customer Insights and Actions team tasked with developing a customer service initiative roadmap.”
NPS disclosures (1)
This component is evenly split, with 2.5% based on Net Promoter Score performance derived from internal transactional surveys and 2.5% tied to the formation of a company-wide Customer Insights and Actions team tasked with developing a customer service initiative roadmap.
Retention disclosures (1)
Cornerstone Building Brands is cited as a leading player with a 95% renewal rate in the market.
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Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.