Cloopen Group Holding Ltd
cloopen.com ↗In their words
“Dollar-based net customer retention rate of 90.3%, 84.9% and 83.7%, respectively, for cloud-based CC solutions”
“Dollar-based net customer retention rate of 73.1%, 59.5% and 56.0% for our CPaaS solutions, respectively”
“Net revenue retention (active customers, all recurring solutions): 79.6% (FY2025) — “dollar-based net customer retention rate for active customers was 89.0%, 77.4% and 79.6%, respectively”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Net revenue retention (cloud-based CC solutions): 83.7% (FY2025) — “dollar-based net customer retention rate of 90.3%, 84.9% and 83.7%, respectively, for cloud-based CC solutions”
Net revenue retention (CPaaS solutions): 56% (FY2025) — “dollar-based net customer retention rate of 73.1%, 59.5% and 56.0% for our CPaaS solutions, respectively”
Net revenue retention (active customers, all recurring solutions): 79.6% (FY2025) — “dollar-based net customer retention rate for active customers was 89.0%, 77.4% and 79.6%, respectively”
Net revenue retention (all recurring solutions): 76.7% (FY2025) — “dollar-based net customer retention rate in relation to solutions that we offer on a recurring basis was 85.8%, 74.6% and 76.7%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.