Cloudflare, Inc.
cloudflare.com ↗In their words
“Dollar-based net retention rate to 120% in Q4, up 1% sequentially and 9% year over year”
“Cloudflare reports net retention rate of 120%, according to pre-earnings market data.”
“Cloudflare achieved 120% net retention in Q2, supporting 36% revenue growth and bullish stock rally.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Cloudflare, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (18)
Cloudflare reports net retention rate of 120%, according to pre-earnings market data.
Cloudflare is seeing strong momentum among its largest customers, driving strong revenue growth and customer retention in Q2.
Cloudflare achieved 120% net retention in Q2, supporting 36% revenue growth and bullish stock rally.
Cloudflare reported improved net revenue retention alongside accelerating revenue growth and record large customer count.
Cloudflare reported 120% net revenue retention in Q3 2026 as part of strong earnings guidance.
Cloudflare's dollar-based net retention rates show recovery, providing a tailwind to growth while reducing customer acquisition pressure.
NET is strengthening customer retention through revenue growth and focus on cybersecurity and zero-trust architectures.
Cloudflare held net retention at 118% with Q2 guidance for 30% revenue growth.
Cloudflare reports dollar-based net retention of 118%.
Cloudflare net revenue retention fell to 118% in Q1 despite earnings beat.
Cloudflare's net retention rate accelerated to 120% in Q1 2026, exceeding revenue and EPS forecasts.
Stifel noted dollar-based net revenue retention moderated quarter-over-quarter at Cloudflare amid workforce reduction.
Cloudflare reported Q1 2026 dollar-based net retention of 118%, down 2 percentage points sequentially but up 7% year over year.
Net revenue retention: 118% (Q1 2026 (three months ended March 31, 2026)) — “Our dollar-based net retention rates were 118% and 111% for the three months ended March 31, 2026 and March 31, 2025, respectively”
Net revenue retention: 120% (Q4 2025) — “Dollar-based net retention rates were 120%, 111%, and 115% for the three months ended December … and 2023, respectively.”
Net revenue retention: 120% (Q4 2025) — “dollar-based net retention rate to 120% in Q4, up 1% sequentially and 9% year over year”
Cloudflare faces customer retention pressure following a major outage amid AI-driven demand shifts.
Net revenue retention: 119% (Q3 2025) — “Our dollar-based net retention rates were 119% and 110% for the three months ended September 30, 2025 and September 30, 2024, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.