Clover Health
cloverhealth.com ↗In their words
“Greater than 95% AEP retention”
“Our current 2025 retention rate remains industry-leading above 90%”
“Almost 60 NPS, which is unheard of in software used by physicians”
NPS disclosures (1)
…almost 60 NPS, which is unheard of in software used by physicians
Retention disclosures (3)
Clover Health's Medicare Advantage membership increased by 51%, highlighting improved retention and technology-driven model.
Retention rate: 95% (2025) — “greater than 95% AEP retention”
Retention rate: 90% (2025) — “our current 2025 retention rate remains industry-leading above 90%”
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Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.